info@mewte.com.au
Melbourne: (03) 9028 7639
Brisbane: (07) 3103 3266

Frequently Asked Questions

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How do I access my CPanel control panel?

To access your Cpanel control panel use :

http://yourdomainname.com/cpanel/

or

https://yourdomainname:2083

If your domain is not yet propogated to our servers then use :

http://ipaddress/cpanel/

or

https://ipaddress:2083

How to create, access , configure email (pop3) accounts ?

1. Login to the Cpanel

2. Click “mail”

3. Go to Add/ Remove accounts

4. Create email addresses as you wish

5. To send and receive emails using mail clients such as Outlook / Outlook Express / Thunderbird use the below settings

POP3 server : mail.yourdomain.com ( replace yourdomain.com with exact domain name)

SMTP server : mail.yourdomain.com ( replace yourdomain.com with exact domain name)

Username : yourname@yourdomain.com ( replaace yourname@yourdomain.com with exact email address you have created)

Password : As you gave while creating the email address

Dont forget to Check “My Server Requires Authentication” under Properties >>> Server Options.

6. To access mails via web mail use

http://www.yourdomain.com/webmail/ . Here username is your the full email address.

Most Common Errors you may face :

———————————

Q. Why i am getting SMTP server not responding errors while sending emails (Time out or No Response Error)

A. Some ISP’s are blocking SMTP server port 25 due to spamming issues. In this case contact your ISP and try sending mails with your ISP’s SMTP server instead of mail.yourdomain.com

Q. I am new customer and unable to send/receive emails ?

A. To send and receive mails your domain should be propagated to our servers. Generally it will take 24 – 72 Hrs to complete propation.

Q. Suddenly, I am unable to send / receive mails what could be problem ?

A.(i) Check whether you are using correct user name and password.

(ii) Make sure that Email account has enough disk space to send/receive emails.

(iii) Check if domain on which you are having email issues didn’t exceeded allocated Disk Quota

(iv) Check if you are having correct email configuration or not.

Do you offer SSH or Telnet ?

No.
We wont offer it to anyone due to security reasons.

How to create and Manage My SQL DB ?

1. Login to the Cpanel

2. Click “My SQL”

3. Create the My SQL DB

4. Create User

5. Add the user to the DB.

Thats it.To Manage My SQL DB’s use PHP Myadmin

What is the default e-mail address and why it is needed ?

This e-mail address, with the username the same as your hosting account, is also known as the “catch-all” e-mail address

In other words, if you have no e-mail accounts setup, this will catch every e-mail sent to anything@yourdomain.com for your retrieval.

This will still work even when other accounts are created, which is especially useful if people incorrectly spell the first half of the e-mail address wrong, since you will still get that sometimes-important e-mail.

This is the one e-mail account that is setup with your e-mail software with the username only (all other accounts use username@domain.com as the username in their mail software.)

This is also the only web mail account that you have “instant” access to within your control panel without having to login first.

You have clear all the mails under this default account regularly.

Where do I upload all my website contents ?

All you web contents are to uploaded under “public_html” folder. You have to overwrite the default index.html page. If you are going to user index.php or index.htm please remove index.html.

You should upload .cgi or .pl files in the cgi-bin within the public_html directory.

How to upload my contents (What is FTP) ?

How to upload files using FTP client ?

We have taken Core FTP LE as an FTP client

Step 1 :

Install Core FTP LE

Step 2 :

After installing open the program by choosing > Start > All programs > Core FTP LE ( Windows XP )

Step 3 :

Click Sites Menu >> and click Site Manager ..

Step 4 :

Here >> fill up details based on the welcome mail / Account details which you received.

Now, Under Connection >> Select AUTH TLS >> and click Connect Button

Step 5 :

Once connected,

Open >> public_html for Linux hosting
Open >> httpdocs for Windows Hosting

Step 4 :

You can now upload the files by selecting the files and right click, click Upload.

How to configure POP3 Accounts in OUTLOOK EXPRESS ?

Please follow the steps to configure your pop3 accounts

STEP : 1

Launch Outlook Express from the Start menu on your computer and then select Tools > Accounts.

STEP : 2

Click the Add button and select Mail.

STEP : 3

Enter your Display name. The display name is the name that will appear when others receive mail from your account. Click the Next button to continue.

STEP : 4

Enter your 1&1 E-mail address in the text box and click the Next button.

STEP : 5

  • Select POP3 from the drop down menu.
  • Enter pop.1and1.com as the Incoming mail (POP3, IMAP or HTTP) server.
  • Enter smtp.1and1.com as the Outgoing mail (SMTP) server.

Click the Next button to continue.

STEP : 6

Enter your full e-mail address as the Account name and enter the e-mail account’s Password that was setup with the account. If you do not want to enter your e-mail account’s password every time you send or check your mail, make sure that the Remember password check box is selected. Click the Next button to proceed.

STEP : 7

Click the Finish button to exit the wizard.

STEP : 8

Make sure to select the newly added pop.1and1.com account we’ve just set up and click the Properties button.

STEP : 9

Click the servers tab at the top of the new window that opens.

STEP : 10

Check the box for My server requires authentication and then click the Settings button.

STEP : 11

Make sure that Use same settings as my incoming mail server is selected and then click the OK button.

STEP : 12

Click the Advanced tab at the top.

STEP : 13

  • Enter 587 as the Outgoing mail (SMTP) port and check the box for This server requires a secure connection.
  • Enter 995 as the Incoming mail (POP3) port and check the box for This server requires a secure connection.
  • Click the OK button when finished to save your changes.

STEP : 14

Click the Send/Recv button toward the top of the Outlook Express window to check your mail.

STEP : 15

Your e-mails will begin downloading!

Configuring your POP3 accounts in Mozilla Thunder Bird?

Please follow the steps to configure your POP3 accounts in Mozilla Thunder Bird

STEP 1 :

1. Open Thunder Bird.

2. Choose >> Tools >> Account Settings.

3. Click “Add Accounts”.

4. In pop up Window choose >> “Email” >> click Next.

5. a. In the next page Type your name

b. Enter your full email address eg: name@yourdomain.com and click Next.

6. Choose “POP” and type your pop3 settings mail.yourdomain.com and clik Next

7. In the next page you can type your desired name for outgoing mails.

8. Next >> Next >> Finish.

STEP 2 :

1. Click Outgoing Server (SMTP)

2. Click Add

3. In description : specify your domainname

4. In server name : mail.yourdomain.com

5. In username : name@yourdomain.com

6. Use Secure Connection : TLS, if Available.

Thats it.

 

How to create POP3 email accounts in CPANEL ?

Image c panel 1

How to create an add-on domain?

Step:1 In Domains, select Addon Domains icon.
Step:2 There are currently no add-on domains listed. Let’s create one.( Specify as NoAddon Domains are configured)
Step:3 In Create an Addon Domain, Enter New Domain Name in your main account where this new do,ain will be pointing.
step:4 then enter a new password for this new add-on domain.
step:5 click on the Add Domain button.
step:6 that’s it the new add-on domain demo1234.com has been created, and its website files should be uploaded to the abc123.com/demo1234 directory.
step:7 A new FTP account has also been created for this add-on domains lets go back and take a look….
step:8 click on the go back button and click on the home icon.
step:9 scrolldown then click the FTp Accounts links.
step:10 there it is the new FTP accounts that was automatically created for the new add-on domain,demo1234.com.
step:11 lets go back to home and select add-on domains from Domain tab.
step:12 lets remove the add-on domain from the account.
step:13 by clicking remove button we delete the add-on domain.
step:14 if u want to permanentally delete the add-on domain then click the yes button.
step:15 the add-on domain was successfully removed.

Cpanel Using the Disk Usage Viewer – How to?

1.login cpanel

2.under files >> disk space usage

3.displays storage space used by each directory

4.explore options to view more

Mail Service in linux server & hosting in Windows

To host the domains mail service in the linux Reseller hosting.

Part 1 :

=======

1. Login to the Linux reseller.

2. Under packages >> click >> Add a Package

3. Here create packages like 100MB, 1GB, 3 Gb & etc..

You can limit no of email-ids in the packages while creation.

Once you have done adding the packages.

4. Under >> Account Functions >> click >> Create a New Account

5. Type the domain name which you want to host.

6. In completion of the hosting account, you will be provided the Ipaddress of the hosting account with the username & password.

Once account created.

7. Login to the hosting account at http://ipaddresswhichyougot/cpanel

8. click >> Email Accounts >> create email account.

Once the account & email creation part completed.

Part 2 :

=======

Login to your windows hosting reseller account.

1. click >> Home >> choose the domain >> DNS

2. Here >> click the MX entry >> in the value >> type 999servers.com and update.

3. In webmail records >> update the ipaddress which you got from the linux account creation.

Once you made this changes, allow 12 – 72 hours for DNS propagation to access http://webmail.domainname.com

Until that you can access the webmail at http://ipaddressyouget/webmail

4. Once the MX record updated.

5. Go back >> click >> mail >> click >> disable.

Now the mails will be delivered to the linux server.

If you need any further assistance, please send a mail to support@mewte.com.au

How to upload files using Core FTP LE (Free Edition)

We have taken Core FTP LE as an FTP client

You can DOWNLOAD the CoreFTP LE Free software here  Link 1 :

Step 1 :

Install Core FTP LE

Step 2 :

After installing open the program by choosing > Start > All programs > Core FTP LE ( Windows XP )

Step 3 :

Click Sites Menu >> and click Site Manager ..

Step 4 :

Here >> fill up details based on the welcome mail / Account details which you received.

Now, Under Connection >> Select AUTH TLS >> and click Connect Button

Step 5 :

Once connected,

Open >> public_html for Linux hosting

Open >> httpdocs for Windows Hosting

Step 6 :

You can now upload the files by selecting the files and right click, click Upload. Thats all.

Note : Before uploading the content delete the default file ” index.html “.

How to connect FTP using FireFTP (Firefox Browser Addon) For Linux, MAC & Windows Operating System?

This Works like charm on Windows/Linux/MAC & other OS where you can install & use Mozilla Firefox.

For Linux & MAC, Core FTP LE is not available, So we are going to use the Mozilla Firefox Add-On FireFTP

You can DOWNLOAD the FireFTP from your Mozilla Firefox browser  Link 1 : https://addons.mozilla.org/en-US/firefox/addon/fireftp/

Step 1 :

Install Fireftp

 

 

click the Restart Now button

Step 2 :

Once you Re-Opened Mozilla Firefox,

Click >> Create an account

It will give you a POP-Up window to fillup the FTP login credentials as below.

Fill up details based on the welcome mail / Account details which you received.

Step 3 :

Click Connection TAB >> and Select Auth TLS (Best) .. and click ok.

Step 4 :

Now, Select the FTP account which you have created.

And click Connect

On the POP-UP window click >> Or you can add an exception button

Step 5 :

In the Next POP-UP >> click Add exception button (If asked)

Step 6 :

Once connected,

Open >> public_html for Linux hosting

Open >> httpdocs for Windows Hosting

You can now upload the files by selecting the files and right click, click Upload.

Thats all.

Note : Before uploading the content delete the default file ” index.html “.

Website throws –> ini_set() has been disabled for security reasons?

In Linux Hosting, For security reasons few vulnerable modules & functions are disabled.
To avoid any hosting accounts hacking, we have disabled this function.

For eg. Ini_set() function is essential for Joomla to Run.

Now, to overcome.

Just create a custom php.ini on the websites root folder and add the 2 lines on it.

session.auto_start=off

suhosin.simulation=off

Save it and try refreshing the URL.

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